Accessible Train & Tram Station In LocationTown Hall
Town Hall Station provides step-free access, accessible lifts to all platforms, staff assistance, and clear pathways making it one of Sydney’s most accessible central transport hubs for wheelchair users.
Key points:
Entrances & Pathways: All main entrances around George Street and the Queen Victoria Building are step-free and wide, allowing easy entry with a wheelchair.
Lifts: Multiple lifts connect the concourse to each platform, with clear signage, braille buttons, and audio announcements for users with visual or hearing impairments.
Wide Access Gates: Dedicated wide easy access gates at ticket entry points accommodate wheelchairs, mobility scooters, and walking aids.
Platform Assistance: Staff can deploy boarding ramps for wheelchair access onto trains and ensure appropriate support. Tactile ground surface indicators and audio announcements support safe navigation.
Accessible Toilets: Spacious accessible toilets with support rails are located inside the station, suitable for wheelchair access.
Hearing Loops: Installed at information points and ticket windows for visitors with hearing aids.
Connections: There are smooth, step-free routes to nearby bus stops, shopping centers, and taxi ranks from street level exits and entrances.
Safety & Staff: Emergency help points are available, and station staff are usually present to provide assistance as needed. Wayfinding signage is clear and frequent.
Train Ramps: Portable boarding ramps are available at platform boarding assistance zones, deployed by staff to bridge gaps between the platform and train doors.
Bus Stops: Located 2-5 minutes’ walk from the station via accessible ramps and clear, level pathways, with wide boarding areas and driver assistance if required.
Parking: Accessible parking bays nearby at Queen Victoria Building and St Andrews House car parks, with step-free routes leading to the station entrance.
Building Access: The Sydney Town Hall building entrance on Druitt Street has ramps and intercom access for wheelchair users.
Important Considerations
During peak hours, allow extra time for moving through the station due to crowds.
For up-to-date accessibility information or when additional support is needed, contact station staff or check live updates through Transport NSW’s website or apps.
Opal cards or contactless payment can be used at all accessible wide-entry gates for easier travel.