Ashfield Station is an Independent Access station with full lift access between the street/concourse and all platforms.
1. Station Access and Lifts
Lifts: Multiple accessible lifts provide access to all operating platforms (e.g., Platforms 3, 4, 5).
Accessible Gates: Wide, clearly marked accessible gates are available on the Concourse for tapping your Opal Card or contactless payment.
Access Route Example (Road to Platform):
Enter from Brown Street.
Use the Accessible Entry Gate on the Concourse.
Take the Accessible Lift to the required platform level.
2. Accessible Toilet
Location: Unisex Accessible Toilet (MLAK) is situated on the Concourse/Platform Level. Follow station signage.
Key Required: Requires a Master Locksmith Access Key (MLAK) for entry.
Staff Help: Station staff can unlock the toilet for customers without an MLAK during staffed hours.
3. Accessible Parking & Park & Ride
Location: Transport Park & Ride Car Park on Brown Street.
Accessible Parking Spaces: Dedicated wheelchair accessible spots are available within the car park.
Park & Ride Scheme:
Charge: Parking is FREE for up to 18 hours per day.
Requirement for Free Parking: Customers must complete a valid public transport trip (tap on/off the train) using the same accepted payment card used to enter the car park. Casual fees apply otherwise.
4. Staff Assistance
Staffing: Ashfield Station is permanently staffed.
Assistance Provided: Staff provide Wheelchair Ramp Boarding Assistance to help customers safely board and alight the train.
How to Get Help: Wait in the clearly marked Boarding Assistance Zone on the platform. Staff will assist or notify the train guard.
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