The accessible parking on the Ryedale Road side is perpendicular. There is a drop curb located nearby, and the path to the station is flat with no visible obstructions. There is sufficient space for a wheelchair to roll up alongside the vehicle.

At the concourse level, users can find an accessible Opal ticket machine, service counters, and wide tap-on posts. There is a unisex accessible toilet with clear signage and a lift leading to platforms 1 and 2.

An information desk is located next to the gates on the concourse level.

The accessible toilet is clearly signposted and easy to locate. It appears clean and well-maintained.

Platforms 1 and 2 are connected by a lift to the concourse. The platform is level, includes tactile paving, and has sufficient space for wheelchairs.

The West Parade entrance connects to platform 3 and has a step-free ramp. There are no accessible parking spaces on this side. The gate posts are at an accessible height and the platform is wide.

Platform 3 features a lift that connects directly to the concourse level. The signage is clear and the area around the lift is flat and accessible.

At the top of the lift from platform 3, there is a wide hallway leading to the West Parade exit and nearby bus stands A–F. The signage includes wheelchair symbols, and flooring is non-slip with safety rails.