Australia Post is committed to providing accessible services for all customers, including people with disabilities. The company follows the Web Content Accessibility Guidelines (WCAG) Level AA standards and actively works to improve both physical and digital accessibility across its branches and online services.
Accessibility Support:
If you have accessibility difficulties, you can contact Australia Post via:
Phone: 13 POST (13 76 78)
Online: Use the Accessibility and Disability form on the Australia Post website
Hearing/speech impairment: Contact through the National Relay Service (NRS)
Getting There
By Car
Accessible parking is available in the rooftop carpark of Ashfield Mall.
Parking bays are located near the rooftop lift lobby for easy access.
From the rooftop, take the lift down to Level 4 to reach Australia Post.
A ramp and level pathways connect the parking area to the lift entrance.
By Public Transport
Ashfield Station is about 3 minutes away on a level, paved route.
Bus stops are located on Liverpool Road outside the mall.
Smooth pathways and tactile ground markers guide users to mall entrances.
Inside the Mall
Lifts and Ramps
Multiple lifts connect all mall levels (G to Level 4).
Lifts are spacious and fitted with Braille buttons and audible floor indicators.
Ramps and wide, smooth corridors provide easy movement between shops.
Corridors and Navigation
Corridors are wide and level throughout the mall.
Clear directional signs guide users to each store and facility.
Australia Post (Shop 59) is located near the food court area on Level 4.
Doors and aisles within the store are accessible for wheelchair users.
Accessible Toilets
Accessible toilets are available inside Ashfield Mall on:
Level 3 – next to St George Bank
Level 4 – near the food court, a short distance from Australia Post
Features include:
Wide automatic doors
Grab rails on both sides
Emergency call button
Adequate wheelchair turning space
Additional Support
Wheelchair hire is available at the Centre Management Office upon request.
Customer service staff at both the mall and Australia Post are trained to assist customers with mobility, vision, and hearing needs.
Assistance dogs are welcome throughout the premises.
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