Entrance, go right for wheelchair hire

Entrance, go right for wheelchair hire

Accessibility guide

Accessibility guide

Way up from security after you have shown your ticket

Way up from security after you have shown your ticket

    Ferrari Land offers dedicated accessibility services including priority attraction access, wheelchair rental, adapted accommodation, reserved parking, and staff trained to assist visitors with reduced mobility. With advance planning—especially regarding height requirements for children in wheelchairs—families can enjoy a full day exploring Ferrari-themed attractions.

    Key facts:

    • Official disability certification (≥33%) required for special services

    • Priority/fast-track access to attractions available

    • Wheelchair rental on-site (electric scooter recommended due to park size)

    • Reserved parking near entrance

    • Staff trained and welcoming

    • Companion & carer pricing available (specific tiers to be confirmed)

    Getting Started: Arriving from Your Hotel

    Hotel Reception Is Your First Stop

    Whether you are staying at a PortAventura resort hotel or nearby accommodation, your hotel reception desk is your first accessibility contact:

    • Ask staff for guidance to Ferrari Land—they are trained to support guests with accessibility needs

    • Arrange wheelchair hire at the hotel (or bring your own)

    • Hotel staff can accompany you to the park entrance or provide clear directions

    • All PortAventura hotels have direct park access

    Hotel-to-Park Distance & Accessibility

    From most hotels:

    • Distance: Approximately 100 metres to Ferrari Land entrance

    • Path: Flat access with gentle slopes and accompanying ramps

    • Drop-off point available at park entrance

    From El Paso Hotel (slightly further):

    • Distance: Still approximately 100 metres

    • Route: Small ramp down from parking area, then gentle gradient upward

    • Accessibility: Manageable, with staff support available if needed

    Bottom line: Hotel staff are prepared to help. Don’t hesitate to ask—it’s part of their service.

    Who Qualifies for Special Services

    • Minimum 33% recognised disability rating required

    • Official disability certificate must be presented at time of ticket purchase

    • Certification from your home country recognised (specific details to be confirmed with park)

    Companions & Carers

    • Maximum 4 companions allowed (minimum 1 adult without disability)

    • Companion benefits: Access to park + priority/fast-track access to attractions alongside ticket holder

    Companion & Carer Pricing (To Be Confirmed):

    • Special rates available for companions

    • Free companion pass at higher disability levels (≥75% — to be confirmed)

    • Carer/professional caregiver pricing (structure to be confirmed)

    • Multi-carer pricing if visitor requires more than one companion (to be confirmed)

    Reserved Accessible Parking

    • Dedicated supervised parking area located close to main entrance

    • Reserved for vehicles displaying valid disabled/mobility badge

    • EU Blue Badge and equivalent international permits recognised (to be confirmed)

    Wheelchair & Mobility Equipment Hire

    Available for Rental:

    • Manual wheelchairs

    • Electric scooters (highly recommended due to park size)

    Booking & Cost (To Be Confirmed):

    • Where to hire: Guest Service Office or park entrance

    • Advance booking: Phone/email availability (details to be confirmed)

    • Cost per day: (pricing to be confirmed)

    • Models available: (specifications to be confirmed—weight capacity, seat width, maneuverability)

    • Pickup/return hours: (operational hours to be confirmed)

    Our Recommendation: An electric scooter is worthwhile if budget allows. Ferrari Land is extensive, and mobility assistance makes the day more enjoyable.

    Bringing Your Own Wheelchair

    • Your own wheelchair welcome in the park

    • Permitted in queue areas and attraction loading areas

    • Note: Some attractions may require temporary transfer (see Attraction Access below)

    Special Rates for Visitors with Disabilities

    Available Discounts:

    • Discounted park tickets (tiered by disability percentage: 33% and 75%)

    • Companion ticket discounts/free passes (specific tiers to be confirmed)

    • Season pass discounts for eligible visitors

    • Free/reduced pricing for carers (to be confirmed)

    Where to Purchase:

    • Ticket booths at park entrance

    • Guest Service Office for Visitors with Special Needs (recommended for first-time visitors with complex accessibility needs)

    Our Tip: If you have specific mobility needs or questions, purchase tickets at the Guest Service Office rather than the standard booths. Staff there specialise in accessibility accommodations.

    How Height Is Measured for Wheelchair Users

    This is one of the most important questions for families with children:

    Ferrari Land, like most theme parks, has height/age restrictions for safety. The critical question is: How do they measure height for children in wheelchairs?

    What we know so far:

    • Height requirements are standard for safety reasons

    • Priority/fast-track access available (bypass queues)

    • Staff trained to assess individual accessibility needs

    • Some attractions may be accessible without architectural barriers; others may require temporary transfer

    What we are still confirming:

    • Do staff measure seated height (child in wheelchair) or standing height?

    • Can children be briefly removed from wheelchair for standing measurement?

    • Which attractions allow wheelchair users to remain in their chair during the ride?

    • Which attractions require transfer to the ride vehicle?

    • What happens if a child does not meet the standing height requirement?

    • Are there alternative/accessible versions of attractions?

    • Is there a “rider swap” option (one carer experiences ride while other supervises child)?

    Major Attractions at Ferrari Land

    Thrill Rides:

    • Red Force (high-speed coaster)

    • Thrill Towers

    • Maranello Grand Race

    • Pole Position Challenge

    • Pit Stop Record

    Family-Friendly Attractions:

    • Junior Championship

    • Junior Red Force

    • Champion Race

    • Kids Tower

    • Crazy Pistons

    Immersive Experiences:

    • Ferrari Experience

    • Ferrari Land Gallery

    • Racing Legends

    • Flying Dreams

    Kids’ Area (Área Infantil):

    • Dedicated supervised children’s zone

    • Age/height restrictions apply (standard for theme parks)

    What to Ask Before You Go

    Contact the Guest Service Office in advance:

    • “My child uses a wheelchair. How do you measure height requirements?”

    • “Which attractions can my child remain in their wheelchair for the ride?”

    • “Which attractions require transfer out of the wheelchair?”

    • “Is staff assistance available for safe transfer?”

    • “What happens if my child does not meet a height requirement?”

    Restaurants

    Trattoria Maranello (Table Service)

    Main dining venue in Ferrari Land

    Reservation recommended (especially during peak times)

    Wheelchair-accessible seating available

    Contact park in advance to request accessible table location

    Additional Dining:

    Various quick-service and café options throughout park

    Wheelchair-accessible routes to dining areas

    Menu availability: (to be confirmed)

    Our Recommendation: Book Trattoria Maranello in advance if you have specific seating or dietary needs. Call Guest Service Office to arrange.

    Accessible Toilets

    Located throughout Ferrari Land

    Distribution: (specific locations to be confirmed)

    Facilities: Standard accessible stalls with grab bars

    Adult change facilities: (to be confirmed if available)

    Family/accessible restrooms: (larger facilities for privacy and changing—to be confirmed)

    Guest Service Office for Visitors with Special Needs

    This is your primary accessibility hub within the park:

    Services offered:

    Priority/fast-track access passes for attractions

    Assistance planning your visit

    Accessibility information about specific attractions

    Solutions for individual mobility needs

    Special accommodations or services

    Staff characteristics:

    Trained in accessibility assistance and customer care

    Friendly and welcoming approach

    Proactive in facilitating access

    Our experience: Staff are genuinely supportive. If you have complex needs, start here rather than going directly to attractions.

    Types of Assistance Available

    (To be confirmed with park):

    Staff guidance through attractions

    Transfer assistance between wheelchair and ride vehicles (if required)

    Mobility support (pushing wheelchair on inclines)

    Accessible seating arrangements

    Rest area access

    Medical support (if needed)

    Architectural Accessibility

    Park is continuously adapting facilities to remove architectural barriers

    Pathways and routes designed for wheelchair access

    Ramps located beside stairs

    Accessible signage throughout (pictogram signage system in use across PortAventura)

    Sensory & Neurodivergent Support

    PortAventura’s Accessibility Commitment:

    PortAventura has partnered with accessibility organisations to support neurodivergent visitors (e.g., Julia character introduction, pictogram signage system with Todos en Azul).

    Ferrari Land sensory accessibility (to be confirmed):

    Quiet rest areas or low-sensory zones

    Sensory-friendly show times

    Support for autistic visitors and those with sensory sensitivities

    Staff training in sensory needs

    Communication Support

    (To be confirmed):

    Multilingual signage and menus

    Visual supports or pictogram communication

    Assisted listening devices (if available at attractions)

    Written instructions/support for those with hearing difficulties

    Most areas accessible
    orgLogo
    Wheelchair accessible toilet
    Accessible parking
    Accessible food or shop

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