parking
Designated accessible parking space near the zoo entrance, showing the parking bay and the route towards the entrance.
Interior of the accessible toilet, showing the toilet, grab rails and surrounding floor space.
Café counter area inside Billabong Zoo, showing the indoor floor surface and approach to the service counter
Change table inside the toilet facility, showing its location and the surrounding space.
Ramp on the approach to the zoo entrance, showing the pathway surface and step-free route towards the entrance.
Entrance route into Billabong Zoo, showing the pathway width, surface and surrounding access area.
Exit from the visitor area, showing the doorway, level floor surface and path immediately outside.
Indoor table and chairs providing a seated rest area for visitors.
Toilet entrance with accessibility signage, helping visitors identify the location of the toilet facilities
1. How to Reach Out
Location & Parking: Billabong Zoo is located at 61 Billabong Drive, Sancrox, Port Macquarie, with disabled parking spaces provided right at the entrance for easy access.
Welcome Support: The zoo warmly welcomes Companion Card holders, offering them a free ticket for their companion—simply inform staff when booking. billabongzoo.com.au
2. Indoors & Outdoors (Navigable Spaces)
Smooth Entry & Circulation: Visitors enter through a low entry counter. The main building is spacious and easy to navigate for wheelchairs and mobility aids.
Accessible Café & Viewing: The café has a lowered counter section, and many animal enclosures feature ramps and lowered viewing glass, ensuring inclusive viewing for visitors of all heights and abilities.
Seating: Benches are placed throughout the zoo—great for resting and enjoying the scenery.
Support for Sensory & Cognitive Needs: The zoo explicitly welcomes and assists visitors with learning, communication, intellectual or sensory needs, making it an inclusive experience for all.
3. Accessible Toilets
Facilities: Accessible toilets with wide entries are available on-site. Located in two main areas within the park: one near the gift shop and another near the reptile exhibit. These toilets include wide entries and are designed for disability access. The zoo also features baby change facilities in these toilets. For more specific needs, calling the zoo ahead is recommended.
4. Extra Accessibility Features
Inclusive Café & Seating: Accessible café counter and seating ensure dining areas are usable for wheelchair users and guests with mobility devices.
Positive Visitor Reviews: Guests frequently call it “one of the most wheelchair-accessible zoos” and praise the well-designed, lush gardens and thoughtful pathways. Tripadvisor Australia
MORE:
Disabled parking near the entrance
Low entry and café counters with accessible seating
Wide toilets with disability access
Spacious pathways throughout the main building
Ramps and lowered viewing glass at many enclosures
Plenty of seating around the Zoo
Companion cardholders welcome
Assistance animal policy in development (call ahead to arrange)
Visitors are encouraged to call (02) 6585 1060 for specific accessibility needs or questions.
Most areas accessible
Accessible parking
Accessible food or shop
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